Refund and Cancellation Policy

This Refund and Cancellation Policy explains how paid Autivo subscriptions for automotive service businesses can be cancelled and when fees are refunded. It applies to subscriptions you buy from Autivo. It does not govern memberships, packages, or other recurring charges you sell to your own customers through the Services. Those programs are yours to set.

1. No contract and no cancellation fee

Paid Autivo subscriptions are month to month (or for the billing period shown at checkout). There is no minimum term you must stay, and there is no cancellation fee. You may cancel at any time by emailing support@autivoapp.com.

2. 30-day money-back guarantee

New subscribers may request a full refund of their first subscription fee if they cancel before the 30th day after that first paid charge and before the next billing cycle is charged. The refund includes sales tax charged on that subscription fee.

The guarantee does not cover:

• Later billing cycles, renewals, or plan changes after the first paid period;
• Usage and overage charges, including texts, calls, AI receptionist minutes, and similar metered charges, or tax on those charges;
• A cancellation that arrives on or after the 30th day, or after the next billing cycle has been charged.

When we process an approved refund, access to the paid Services ends. We return the refund to the original payment method. The time it takes to appear depends on your bank or card issuer.

3. Cancellation after the guarantee window

After the 30-day window in Section 2, subscription fees are not refunded and are not prorated. If you cancel in the middle of a billing period, your account stays open through the end of that period. It then closes and does not renew. You will not be charged for a following period.

4. How to cancel or request a refund

Email support@autivoapp.com from the address on the account, and include the shop name and whether you are requesting the 30-day refund or a cancellation at the end of the current period. We treat the date we receive that email as the cancellation date.

5. Where the law requires a refund

Nothing in this policy limits a refund, cancellation, or other right that applicable law does not allow us to waive.

6. Changes

We may update this policy from time to time. The version posted on this page, with its “Last updated” date, applies to charges made after that date. Your current billing period continues under the policy in effect when that period was charged, except where a change is required by law.

7. Contact

Cancellation and refund requests: support@autivoapp.com

See also our Terms of Service and Privacy Policy.